FREE U.S. SHIPPING ON ORDERS $75 AND UP

FAQs

  • What types of payments do you accept?
    • We accept most major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. We are working on adding Bitpay too!
  • Can I change my order?
    • Once submitted, orders are processed and shipped quickly so we can't guarantee any changes to your order. If you need to change your order please email us at hello@yvonnedao.com immediately and we'll try our very best to honor your request.
  • Do you offer gift packaging?
    • All orders are packaged in recycled boxes with either tissue or crinkle paper, canvas pouch, and Jewelry Care and/or Crystal Meaning cards.
    • In an effort to be more friendly to the environment your items will be combined into a single pouch and box. If an item is a gift and needs to be boxed individually please leave a note at checkout. Together we can save the planet!
  • What is your return policy?
    • We accept returns and exchanges on new, unused items in selling condition with the original tags attached and packaging within 30 days of delivery.
    • Click here to read our full return & exchange policy
  • How does the free shipping offer work?
    • All orders in the U.S. $75+ receive free shipping via USPS First Class Mail! The offer appears automatically at checkout.
  • Do you ship internationally?
    • Yes! All eligible countries will be listed at checkout. International customers are responsible for any import duties, taxes, or fees imposed by your home country.
  • How quickly will my order ship?
    • All ready-to-ship items are shipped within 1-2 business days and are generally delivered within 5-7 business days.
    • Made-to-order items will ship within 2-3 weeks of the order date and generally delivered within 5-7 business days.