FAQs
- What types of payments do you accept?
- We accept most major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. We are working on adding Bitpay too!
- Can I change my order?
- Once submitted, orders are processed and shipped quickly so we can't guarantee any changes to your order. If you need to change your order please email us at hello@yvonnedao.com immediately and we'll try our very best to honor your request.
- Do you offer gift packaging?
- All orders are packaged in recycled boxes with either tissue or crinkle paper, canvas pouch, and Jewelry Care and/or Crystal Meaning cards.
- In an effort to be more friendly to the environment your items will be combined into a single pouch and box. If an item is a gift and needs to be boxed individually please leave a note at checkout. Together we can save the planet!
- What is your return policy?
- We accept returns and exchanges on new, unused items in selling condition with the original tags attached and packaging within 30 days of delivery.
- Click here to read our full return & exchange policy
- How does the free shipping offer work?
- All orders in the U.S. $75+ receive free shipping via USPS First Class Mail! The offer appears automatically at checkout.
- Do you ship internationally?
- Yes! All eligible countries will be listed at checkout. International customers are responsible for any import duties, taxes, or fees imposed by your home country.
- How quickly will my order ship?
- All ready-to-ship items are shipped within 1-2 business days and are generally delivered within 5-7 business days.
- Made-to-order items will ship within 2-3 weeks of the order date and generally delivered within 5-7 business days.