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Returns

RETURNS/EXCHANGES

Jewelry

We accept returns and exchanges on new, unused items in selling condition with the original tags attached and packaging within 30 days of delivery. Please contact us immediately to receive your prepaid return label (U.S. customers only) and ensure the return package is postmarked within 30 days of delivery. Item(s) must be shipped back in their original packaging with tracking information in a padded mailer or box. A 10% restocking fee may apply if item(s) are returned without original packaging. Refunds may be rejected if items are received damaged.

International Returns on Jewelry

The customer is solely responsible for any return customs, import duties, approved shipping costs, duties, brokerage fees, and taxes paid on return shipments. Should you refuse your package, any and all charges related to the returned order will be the responsibility of the customer or party who ordered the goods and will be deducted from the customer's refund amount. The following are not refundable: any duties, taxes, and fees associated with the return.

 


Sale or discounted items are FINAL SALE and not eligible for return or exchange.

 

REPAIRS

We do our best to provide high quality, durable pieces, however please contact us at hello@yvonnedao.com in the event any of them should ever break due to craftsmanship. We want to make sure you're 100% thrilled with your purchase and will repair the item(s) within 30 days of the delivery date. Normal wear and tear and are not covered by this policy and any items that are not handled according to the included care instructions are also not eligible for repairs. Unfortunately, we cannot resize pieces with stones at this time.

DAMAGED ITEMS

The last thing we want is for you to be stuck with a damaged item! If your package or items arrives damaged please contact us immediately and include a photo of the damaged item(s). We take care in making sure that all orders are carefully packaged in a jewelry box within a rigid mailing box to prevent damage.

We will accept damaged items returns within 30 days of delivery. Please contact us for your prepaid shipping return label. We will ship the item(s) back to after repairs at no cost.

 

Please fill out the form below to initiate a return or notify us of a damaged item and be sure to include your order number to avoid delays.